MYKI – A HIT OR A MISS

Posted: September 17, 2012 by CottCom in Melbourne

By Yvonne A.

The introduction of Myki by the government has got many people talking. And a majority of whom are not in favour of the smart card ticketing system.

The government introduced Myki to be used in place of the former Metcard paper tickets. As it is, passengers currently still have the option of using the Metcard paper tickets, but with limitations. If they wanted to use the Metcards, they could only buy 2-hourly ones as all the rest are hardly being sold.

Many are against the introduction of Myki due to the fact that they have to always remember to touch on and touch off when using either train, trams or buses for transportation. Passengers find this a nuisance because they are the opposite to Metcards, which would only need validation once when boarding either form of transport. With Metcards, there was no need to remember to touch off.

Another qualm passengers are having with Myki is the fact that should they forget to touch off, the system goes on to charge them maximum fares, whereas their journey has already ended and their mistake was simply forgetting to touch off before alighting. Quite a number of passengers found Metcards quite easy to use and convenient as opposed to the Metcards.

Also, due to the fact that Metcards are a modern smart card system and need the tapping to touching on and off, it is sort of generation-biased. Where people of the younger generation are more comfortable using it and are up to par of how it all works but those of the older generations have quite a bit of trouble understanding how all the tapping works, how to top the card up with money or how to buy Myki passes.

There’s also the fact that should one lose their Myki cards, they have basically lost their money, which wouldn’t be refundable unless the cards were registered, something that many are too busy to do or just can’t be bothered.

However, Simon Murphy of the Public Transport Association Melbourne says, the touching on and touching off is just how the Myki system works. And it is the passengers’ responsibility to ensure they touch on and off to avoid being charged maximum fares.

Now that long-period Metcards are no longer being sold, most passengers have been forced to get on the Myki train. It’s just a matter of time before we find out whether the system was a government grand hit or an abysmal miss.

The following is a short news segment and interview done on Myki.

MYKI

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